Ebook Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt
Locate the key to enhance the quality of life by reading this Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt This is a sort of publication that you need now. Besides, it can be your favorite book to check out after having this publication Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt Do you ask why? Well, Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt is a publication that has various unique with others. You could not need to recognize who the author is, how widely known the job is. As wise word, never evaluate the words from that talks, but make the words as your inexpensive to your life.
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt
Ebook Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt
This is it guide Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt to be best seller recently. We offer you the most effective deal by obtaining the incredible book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt in this site. This Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt will certainly not only be the type of book that is hard to locate. In this website, all kinds of books are provided. You can search title by title, writer by author, as well as publisher by author to discover the best book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt that you can review now.
This letter may not influence you to be smarter, but guide Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt that we offer will stimulate you to be smarter. Yeah, at least you'll know more than others that do not. This is what called as the high quality life improvisation. Why ought to this Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt It's because this is your favourite style to read. If you like this Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt style about, why don't you read the book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt to enhance your conversation?
The here and now book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt we provide below is not kind of usual book. You understand, reviewing currently doesn't indicate to deal with the published book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt in your hand. You can obtain the soft file of Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt in your gadget. Well, we indicate that the book that we proffer is the soft documents of guide Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt The material and all things are exact same. The distinction is only the forms of guide Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt, whereas, this problem will precisely pay.
We discuss you additionally the method to obtain this book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt without visiting guide establishment. You could remain to check out the web link that we provide and prepared to download and install Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt When many people are hectic to seek fro in the book shop, you are really simple to download the Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt here. So, just what else you will opt for? Take the motivation here! It is not only offering the appropriate book Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), By Hugh Beyer, Karen Holtzblatt yet additionally the ideal book collections. Below we always give you the best as well as simplest means.
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
- Sales Rank: #211212 in Books
- Published on: 1997-09-15
- Released on: 1997-09-01
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x 1.12" w x 7.25" l, 1.81 pounds
- Binding: Paperback
- 496 pages
Amazon.com Review
There's certainly no shortage of software design methods: most demand total allegiance, and many claim to be the only true way to delivering useful and maintainable software systems in a timely manner. Contextual Design describes another worthwhile software engineering method, one that places the user (or customer) at the forefront of the software design process from beginning to end. This method seems to be a particularly worthwhile addition to the literature.
Contextual Design begins with contextual inquiry, where software developers interview users and attempt to understand the way they work. Such "customer empathy" is central to the Contextual Design process and a total understanding of "work" within organizations is the mantra here. The book describes how, later in the process, software developers step back from the user data and do an "affinity," which is an overall analysis of hundreds (or even thousands) of individual facts. Contextual Design then explains the additional steps required to build systems using this method, including building models for flow, sequence, and artifacts, and establishing the cultural and the physical environments for a system. After getting an overview, developers consolidate these initial models, get more user input, and then design user interfaces.
This book, written in a clear, informal style without excessive jargon, reads very much like a book on business motivation. Various practitioners of Contextual Design offer short testimonials on the software design method.
Review
"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If developers are not already using techniques like those presented here, they should read this book carefully to see what they are missing."
―-Dan Bricklin, co-creator of VisiCalc
"Hugh Beyer and Karen Holtzblatt are widely recognized as the foremost experts on contextual inquiry, and they have packed what they know into a book of both substance and intelligence. It has been a long wait but worth it. The book lucidly shows how to capture the real requirements of customers and how to tailor designs to fit their needs. If you care about your customers and want to create products they as well as want, then you need to understand contextual inquiry and contextual design. You need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd.; Professor of Computing Sciences, University of Technology, Sydney (Australia); Author of Constantine on Peopleware and Software for User
"For many years, Beyer and Holtzblatt have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University
From the Back Cover
This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to:
* gather detailed data about how people work and use systems
* develop a coherent picture of a whole customer population
* generate system designs from a knowledge of customer work
* diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
"The foremost experts on contextual inquiry have packed what they know into a book of substance and intelligence. It lucidly shows how to capture the real requirements of customers adn fit designs to their needs. If you care about your customers and want to understand what they need, then you need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd., Professor of Computing Sciences, University of Technology, Sydney (Australia), Author of Constantine on Peopleware and Software for User
"This book conveys the understanding and wisdom that they [the authors] have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University
Most helpful customer reviews
0 of 0 people found the following review helpful.
Five Stars
By Clement S.
Great book! A must read!
2 of 2 people found the following review helpful.
Content good, editing bad
By M. J. Downey
The Kindle edition is laden with typos and editing errors. Looks like they converted an early draft rather than something that'd been copy-edited. The content is good; but it'd be nice if the obvious errors weren't so distracting.
9 of 11 people found the following review helpful.
explains the customer's role in product design
By Steve Johnson
Contextual Design explains the customer's role in product design to high-tech product teams. It gives techniques and procedures on how to integrate customers (and potential customers) into the development cycle. The most important section for product managers is the chapter on techniques for interviewing (called "Contextual Inquiry" in the book's lexicon) details how to conduct an onsite interview, what to watch for, and which follow-up questions to ask. While geared to the systems analyst, the book is valuable to anyone responsible for gathering prospect problems at an onsite meeting.
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt PDF
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt EPub
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt Doc
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt iBooks
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt rtf
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt Mobipocket
Contextual Design: Defining Customer-Centered Systems (Interactive Technologies), by Hugh Beyer, Karen Holtzblatt Kindle
No comments:
Post a Comment